• Manages scheduling, travel arrangements, and calendar coordination.

• Prepares reports, presentations, and organizes files.

• Streamlines communication and supports task prioritization.

  Tools Proficient: Microsoft Office, Google Workspace, Slack, Zoom, Asana.

• Develops and schedules content across platforms.

• Engages with followers, responds to comments and messages.

• Tracks analytics to optimize social media strategies.

• Tools Proficient: Hootsuite, Buffer, Canva, Meta Business Suite, Sprout Social. text goes here

Description textResponds to customer inquiries via chat, email, or phone.

• Resolves issues and escalates when necessary.

• Collects feedback to improve customer satisfaction.

  Tools Proficient: Zendesk, Freshdesk, Intercom, LiveChat, HubSpot. goes here

• Manages product listings, order processing, and inventory tracking.

• Handles customer inquiries and returns.

• Monitors and updates product details and prices.

  Tools Proficient: Shopify, WooCommerce, BigCommerce, Amazon Seller Central, eBay.

• Oversees invoicing, expense tracking, and payroll.

• Maintains accurate financial records and reconciles accounts.

• Prepares basic financial reports for review.

  Tools Proficient: QuickBooks, Xero, FreshBooks, Wave, Excel.

• Enters, updates, and organizes data accurately.

• Verifies data to ensure reliability and consistency.

• Maintains databases and archives records.

  Tools Proficient: Microsoft Excel, Google Sheets, Airtable, Zoho, Salesforce.

• Writes blog posts, newsletters, and website content.

• Edits and proofreads materials to ensure quality.

• Conducts research to create informative, engaging content.

  Tools Proficient: Grammarly, Google Docs, WordPress, SEMrush, Canva.

• Collects and analyzes data for reports.

• Provides insights to support strategic decisions.

• Creates visualizations to present data effectively.

  Tools Proficient: Google Analytics, Tableau, Power BI, Excel, SQL

• Assists in creating and monitoring project timelines.

• Coordinates team communications and updates stakeholders.

• Tracks project milestones and manages resources.

  Tools Proficient: Asana, Trello, Monday.com, Jira, Microsoft Project.

• Updates and manages CRM data and records.

• Tracks leads and supports client engagement.

• Analyzes CRM data to improve customer retention strategies.

  Tools Proficient: Salesforce, HubSpot, Zoho CRM, Pipedrive, Microsoft Dynamics.

Contact our sales team to know more about our roles and process.